HD Supply Customer Service Jobs

Customer Service Jobs

BUILD YOUR BEST LIFE WITH HD SUPPLY

At HD Supply, we are always on the job for our customers. Our associates go the extra mile to be sure our customers have what they need, where and when they need it. We know that when our customers are successful, our associates and our company are also successful. We are always looking for associates who are passionate about helping others and will go above and beyond to get the job done.

WE ARE DEDICATED TO YOUR CAREER GROWTH

We are dedicated to rewarding hard work and giving all associates the opportunity to realize their full potential and advance in their careers.

Job Information

HD Supply Customer Care Associate I - FM in Marietta, Georgia

Job Summary

Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.

Major Tasks, Responsibilities, and Key Accountabilities

  • Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.

  • Performs necessary follow-up to ensure customer service expectations are met.

  • Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.

  • Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.

  • Uses computerized system for tracking, information gathering, and/or troubleshooting.

  • Resolves customer issues including issuance of credit concessions.

  • Refers complex, non-standard problems to supervisor.

Nature and Scope

  • Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

  • Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

  • None.

Work Environment

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

  • No travel required.

Education and Experience

  • HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Req ID R21002333

Functional Area Customer Service

Position Type Regular

HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

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