HD Supply Customer Service Jobs

Customer Service Jobs

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At HD Supply, we are always on the job for our customers. Our associates go the extra mile to be sure our customers have what they need, where and when they need it. We know that when our customers are successful, our associates and our company are also successful. We are always looking for associates who are passionate about helping others and will go above and beyond to get the job done.

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We are dedicated to rewarding hard work and giving all associates the opportunity to realize their full potential and advance in their careers.

Job Information

HD Supply Senior Fabrication Order Associate in New Braunfels, Texas

Job Summary

Responsible for beginning, mediating, and completing the Fabrications order process. Provide guidance to Fabrication Order Associates on processes.

Major Tasks, Responsibilities, and Key Accountabilities

  • Serves as liaison between sales department, customers, and the fabrication warehouses regarding order status and issues.

  • Processes the concessions portion of team’s returns and serves as second tier support for escalated returns to ensure final resolution.

  • Acts as initial triage for inbound requests, processing RFIs accordingly, and assigning to the appropriate product queue for processing

  • Provides support for account groups requiring compliance (i.e. Government, Web, Personalized, etc.).

  • Provides support for strategic projects.

  • Serves as point of contact for departmental escalation email group.

  • Conducts system testing for departmental product updates.

  • Serves as primary team support on industry knowledge of fabrication products.

Nature and Scope

  • May modify processes to resolve situations.

  • Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process.

  • Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.

Work Environment

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

  • No travel required.

Education and Experience

  • Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.

Req ID R21002301

Functional Area Customer Service

Position Type Regular

HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

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